Tailor Exquisite Luxury Customer Journeys in China
Hyper-personalisation with a 360° View of your Luxury Consumers.
ChatLabs data mesh technology unifies your data from channels such WeChat, Douyin, Weibo, Tmall and JD.com to create 360° customer views. Empower your marketing, sales, and IT teams with social behavioural data that reveals customer preferences so as to curate automated hyper-personalised journeys for your luxury customers across Chinese social channels.
Luxury Clienteling to Build 1:1 Relationships.
Empower your store associates with our WeCom clienteling tool that provides 360° social data on prospects and clients to deliver personalised services and private shopping experiences that nurtures a lasting 1:1 relationship and brand loyalty.
Create 360° Social Experiences for your Chinese Clients
Integrate Chinese social data with your owned systems and CRM to identify & segment your Chinese audiences for targeted engaging communications across channels.
360° Social Customers Profiles
360° Cross-Social Marketing Automation
Salesforce Marketing & CRM Integration
Convert on any China social by building fully-branded storefronts on key channels such as WeChat & Douyin with engaging commerce experiences i.e. livestreaming
Dynamic storefronts personalised for each user
Salesforce Social Commerce Integration
Manage various social storefronts in one place
Social Social Service
Empower your sales and service staff with rich customer social data to personalise services and private clienteling tools to nurture loyalty by building 1:1 relationships.
Private and secure social clienteling tools
WeCom (WeChat Work) Integration
Salesforce Sales & Service Cloud Integration
Luxury Brands 2021 Edition
WeChat Luxury and Beauty Rankings 2021
Which luxury and beauty brands are offering the BEST marketing, sales, and service WeChat experiences? Get our report now to find out!
Luxury Jewelry Brand
WeChat Mini Program-centric China commerce strategy
Focusing on brand-owned e-commerce and private traffic, brands can fully control traffic, data, and the customer experience.
Luxury Watch Brand
A multi-channel engagement strategy
By integrating Salesforce customer journeys with WeChat and SMS, this brand offers a personalized after-sales experience for customers across all 30 of its product categories.
Luxury Jewelry Brands 2020 Edition
Top 18 luxury jewelry brands WeChat ranking
Chinese shoppers ranked jewelry first in the list of luxury items they were willing to spend the same or more on post-COVID-19.
Talk with our expert
With the assistance of our experts and solution partners, we'll help you bridge data gaps and bespeak the right data decisions for the China market by deriving the most value from your data.