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Social Experiences
Leverage Generative AI and Convert your Customers on Any Social Channel
Solutions
Engaging Social Shopping Experiences Any where. Any time.
Create highly converting store experiences directly on any key social channels such as Instagram, WeChat, Douyin and Xiaohungshu as well as on directly on your Website.
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Solutions
Enable 1-Click Social Checkout from your global website.
Enable a social checkout from your global website with domestic payment options, and logistics solution integrations while remaining compliant with local regulations.
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Solutions
Empower your staff to sell through Social
Sell in 1:1 private chats on WeCom with agent routing and dynamically-generated purchase links that attributes sales to the relevant agents.
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Technology
ChatLabs Social Storefronts Overview
Streamline customer journeys by meeting customers wherever they’re at and create data-driven,-personalised sales experiences that converts on any social channel.
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Technology
Powerful Storefront Integrations
Connect your storefront to any of your Salesforce applications as well as global technology partners.
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Technology
360 Customer Journeys
Enhance your Storefront experience even further through native integrations with our social marketing and service solutions.
ChatLabs Social Marketing
Automate and personalise your marketing outreach from WeChat, Instagram, or SMS based on consumers browsing and purchase behavior.
ChatLabs Social Service
Empower your sales and service teams with behavioral insights of their clients, through sharing this data via WeCom.
Deploy high quality, quickly.
We understand that the quicker you are to market, the quicker you will gain the benefits. ChatLabs has organised its tools and processes, so that brands optimise their time to market.
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Resources that work for you
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Cross-Border E-Commerce 101 Webinar
Unlocking Sales Potential with Cross-Border E-Commerce in China
How to start unlocking your sales potential in China? If you're international luxury brands entering the Chinese market, you have to know about the difference between cross-border and general trade, and learn how to use WeChat reach Chinese customers, e-commerce, and payment solutions!
Salesforce x ChatLabs
Leveraging the Power of Social Commerce in China
8 out of 10 Chinese social media users have participated in social commerce, amounting to at least 795 million social shoppers in 2021.
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ChatLabs PIPL Webinar
How to Build PIPL Compliant Salesforce Customer 360 profiles in China
Stay compliant with China’s updated PIPL
Build 360 Salesforce customer profiles with data integrated from Chinese social media channels like WeChat, Tmall, Xiaohongshu, and JD
Still allow your overseas marketing teams to use Salesforce data and create personalized experiences in China
Talk with our expert
Speak to our experts and solution partners who will provide you with the right digital service and compliant data solutions that power engaging customer journeys for your Chinese audiences.
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