Empower Sales and Service staff with Social Tools
Forge stronger client relationship with Social Clienteling.
Connect with your prospects and clients using WeCom, match these to your CRM and nurture the relationships using deep insights and clever social engagement tools.
Access all your Salesforce Data within WeCom.
Easily get access and manage all your Salesforce data such as: contacts, leads, opportunities, orders, and cases, including all their properties and any custom objects you may have added. Connect the data to your WeCom contacts and update information on your mobile during chats with clients.
ChatLabs Customer Care Overview
Use your Salesforce data in combination with WeCom to provide efficient and personalised customer service that fosters brand trust and loyalty.
360 Social Service
Empower your sales and service teams with behavioral insights of their clients, through sharing this data via WeCom.
ChatLabs Social Marketing
Automate and personalise your marketing outreach from weChat or SMS based on consumers browsing and purchase behavior.
ChatLabs Social Experiences
Enhance your Storefront experience even further through the native integrations with our marketing and service solution.
Deploy high quality, quickly.
ChatLabs Social Service equips you with efficient tools and data to service your customers.
You can quickly start nurturing loyalty for reconversion.
Resources that work for you
ChatLabs x Fabernovel
Driving Private Traffic to Owned Channels with WeChat and WeCom
What is private traffic? How have brands capitalized on the power of private traffic in China? How can I drive private traffic to my owned channels?
Prophet x ChatLabs
Building a China Entry Strategy Through WeChat for Financial Services & Insurance
WHY is WeChat an important channel for global brands entering China? WHAT are the success factors for global entrants using WeChat to localize marketing? HOW can global entrants set up and run their WeChat operations?
Retail Newest Blog
New Retail 101
WHAT Is New Retail? WHY is New Retail the Future of E-commerce China? WHAT Benefits Does New Retail Bring? HOW Can ChatLabs Help Brands Build New Retail Experiences?
Talk with our expert
Speak to our experts and solution partners who will provide you with the right digital service and compliant data solutions that power engaging customer journeys for your Chinese audiences.