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Our Technology
Leverage the Power of Generative AI to Automate Hyper-personalised Experiences with the ChatLabs Social Experience platform (SXP)
Our Social eXperiences Platform (SXP)
The ChatLabs Social Experience Platform is architected as a headless platform, based on MACH (Microservices, API-first, Cloud-native, Headless) principles. It allows brands to compose any experience using ChatLabs native functions or those of global platforms via its platform connectors.
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AN OVERVIEW
ChatLabs SXP Infrastructure
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Are you interested in learning more about the full ChatLabs SXP platform?
Talk to our experts or organize a demonstration, feel free to contact us!
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Our Solution
Marketing
Integrate real-time user social data with your owned systems and CRM to identify & segment your audiences to build hyper-personalised engaging communications across channels.
Our Solution
Commerce
Leverage the power of generative AI and convert on any social channel with automated hyper-personalised storefront feeds and dynamic customer journeys curated based on user intent.
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Our Solution
Service
Empower your sales and service staff with rich customer social data to personalise services and private clienteling tools to nurture loyalty by building 1:1 relationships.
Our Technology Partners
In collaboration with its partners, ChatLabs has developed a wide variety of cross-border data connectors, that connect the SXP to global technology platforms such as Salesforce, CommerceTools & Adobe in a high-performing and compliant manner.
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Salesforce
Leading CRM platform for brands
Share data for Social Platforms such as WeChat with Salesforce Marketing Solutions, enable Commerce Cloud on Social Channels and offer Service Cloud access to agents via WeCom.
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Commercetools
Bringing the next generation commerce
Extend the headless commerce platforms with Social Media integrations and domestic China functions.
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Adobe
Powerful platform for personalized experiences
In collaboration with its partners. ChatLabs has developed a wide variety of cross-border data connectors, that connect the SXP to global technology platforms such as Salesforce.
EXPERIENCE THE MAGIC OF OUR AI-POWERD SXP
Be the First to Leverage the Power of AI in Social Commerce
Sign up for our Early Adopters Program to be one of the first brands that use Generative AI to automate the construction of hyper-personalised customer journeys that truly captivates customers any where, on any channel.
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Reduce Bounce Rate
From Social Traffic
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Maximise Engagement
on Social Channels
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Increase Conversion from Social Commerce
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Large & Rich
Customer Data Pool
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Lean Operations for
Social Commerce Channels
Our ChatLabs SXP platform is currently only available for selected brands.
If you are ready to become a pioneer in the adoption of generative journeys apply here. Only a few spots left!
Insights You Might Be Interested In...
Salesforce x ChatLabs
Leveraging the Power of Social Commerce in China
8 out of 10 Chinese social media users have participated in social commerce, amounting to at least 795 million social shoppers in 2021.
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ChatLabs PIPL Webinar
How to Build PIPL Compliant Salesforce Customer 360 profiles in China
Stay compliant with China’s updated PIPL
Build 360 Salesforce customer profiles with data integrated from Chinese social media channels like WeChat, Tmall, Xiaohongshu, and JD
Still allow your overseas marketing teams to use Salesforce data and create personalized experiences in China
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