Our Technology

Leverage the Power of Generative AI to Automate Hyper-personalised Experiences with the ChatLabs Social Experience platform (SXP)

Our Social eXperiences Platform (SXP)

The ChatLabs Social Experience Platform is architected as a headless platform, based on MACH (Microservices, API-first, Cloud-native, Headless) principles. It allows brands to compose any experience using ChatLabs native functions or those of global platforms via its platform connectors.
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AN OVERVIEW

ChatLabs SXP Infrastructure

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Are you interested in learning more about the full ChatLabs SXP platform?

Talk to our experts or organize a demonstration, feel free to contact us!

traditional ecommerce vs memorable social commerce
Our Solution

Marketing

Integrate real-time user social data with your owned systems and CRM to identify & segment your audiences to build hyper-personalised engaging communications across channels.
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Our Solution

Commerce

Leverage the power of generative AI and convert on any social channel with automated hyper-personalised storefront feeds and dynamic customer journeys curated based on user intent.
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traditional ecommerce vs memorable social commerce
traditional ecommerce vs memorable social commerce
Our Solution

Service

Empower your sales and service staff with rich customer social data to personalise services and private clienteling tools to nurture loyalty by building 1:1 relationships.
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Our Technology Partners

In collaboration with its partners, ChatLabs has developed a wide variety of cross-border data connectors, that connect the SXP to global technology platforms such as Salesforce, CommerceTools & Adobe in a high-performing and compliant manner.

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Salesforce

Leading CRM platform for brands

Share data for Social Platforms such as WeChat with Salesforce Marketing Solutions, enable Commerce Cloud on Social Channels and offer Service Cloud access to agents via WeCom.

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Commercetools

Bringing the next generation commerce

Extend the headless commerce platforms with Social Media integrations and domestic China functions.

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Adobe

Powerful platform for personalized experiences

In collaboration with its partners. ChatLabs has developed a wide variety of cross-border data connectors, that connect the SXP to global technology platforms such as Salesforce.

EXPERIENCE THE MAGIC OF OUR AI-POWERD SXP

Be the First to Leverage the Power of AI in Social Commerce

Sign up for our Early Adopters Program to be one of the first brands that use Generative AI to automate the construction of hyper-personalised customer journeys that truly captivates customers any where, on any channel.

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Reduce Bounce Rate

From Social Traffic

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Maximise Engagement

on Social Channels

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Increase Conversion from Social Commerce

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Large & Rich

Customer Data Pool

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Lean Operations for

Social Commerce Channels

Our ChatLabs SXP platform is currently only available for selected brands.

If you are ready to become a pioneer in the adoption of generative journeys apply here. Only a few spots left!

Insights You Might Be Interested In...

Salesforce x ChatLabs

Leveraging the Power of Social Commerce in China

8 out of 10 Chinese social media users have participated in social commerce, amounting to at least 795 million social shoppers in 2021.

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ChatLabs PIPL Webinar

How to Build PIPL Compliant Salesforce Customer 360 profiles in China

  • Stay compliant with China’s updated PIPL

  • Build 360 Salesforce customer profiles with data integrated from Chinese social media channels like WeChat, Tmall, Xiaohongshu, and JD

  • Still allow your overseas marketing teams to use Salesforce data and create personalized experiences in China

READ MORE

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