AI Generative JourneysAI Generative Journeys
ChatLabs AI generates a customer journey that fully optimizes each element of the experience at every step of the journey for maximum conversion.ChatLabs AI generates a customer journey that fully optimizes each element of the experience at every step of the journey for maximum conversion.CONTACT USGET A DEMO
What Does Chatlabs Do
We help brands integrate data from social channels into their owned systems and CRM in a compliant manner and leverage this to power hyper-personalised, engaging, and highly-converting social customer experiences that nurtures brand loyalty.We help brands integrate data from social channels into their owned systems and CRM in a compliant manner and leverage this to power hyper-personalised, engaging, and highly-converting social customer experiences that nurtures brand loyalty.Why ChatLabs
ChatLabs help brands by unifying social data with CRM to create hyper-personalised 360° experiences that win the hearts of their customers.
ChatLabs partners with leading CRM and cloud solutions providers to provide native social channel connectors for Salesforce, Tencent, and Alibaba.
ChatLabs solutions are certified by ISO20007 and MLPS level 2. It also supports data residency and compliance with China’s data protection laws.
Product Ecosystem Partner
Outstanding Cooperation Award
ChatLabs Social Experiences Platform (SXP)
ChatLabs collects, unifies, segments, and activates online and offline data from all touchpoints into a single 360° customer view for your marketing, sales, customer support, and IT teams. Each component of the platform is powerful alone. But sustainable success resides in mobilising all of them for a synergistic flywheel that continues to build loyalty with your consumers.
Trusted By Leading Global Brands
We use our innovative mesh technology to connect data points from all social channels and form 360° views of single users to create personal, relevant, and customer-centric social experiences.
3 Keys to Brand Success
Adopt our flexible & scalable mesh solution for a complete integration as more social channels emerge in the ever-expanding digital ecosystem.
UNIFIED SOCIAL DATA
Enable cross-functional data interoperability to facilitate collaboration between departments to execute a unified strategy.
Create customer-centric experiences by leveraging 360° social data to personalise content that nurtures prospects into clients.
Building Brand Loyalty with Chinese Customers
Download the Case Study
Learn how an international luxury skincare brand accomplished its goals of leveraging data to build 360 customer view, storing customer profiles in Salesforce in China in a compliant manner, and building automated personalised journeys that nurture customer loyalty.
2023 China Social Commerce Report
Download the Report
Our 2023 China Social Commerce Report is a must-read for all China Observers and Businesses seeking to establish a strong presence in the social commerce market. This report is packed with valuable insights into consumer behaviour, social commerce trends, and specific strategies for brands.
Web 3.0 Playbook for Luxury Brands in China
Download the Playbook
China's Luxury Web 3.0 marketing trend is transforming the industry with its cutting-edge technology that creates personalised shopping experiences like never before. Learn about the four major growth forces predicted to drive this trend by 2030, and its potential impact on the luxury industry.
How our Platform Helps Each Business Function
Interconnected Channels for Data Sharing and Interoperability Between Teams
Marketers understand the challenges of creating hyper-personalised content and engaging campaigns especially for global teams with data siloed across different channels leave brands without a complete information on customer behaviours and preferences. ChatLabs help marketers identify and segment users to create relevant content and automated journeys that engages and provides value for users. We provide 360° views of customer social behaviour and the tools to engage them on the channel they are at, with the right messaging, at the right time.
For Sales Teams
Increasing the lifetime value of customers lies in building and nurturing brand-customer relationships. By gaining a 360° view of customer behavioural data collected from all social channels and connecting with them through our Social Services clienteling solution, sales associates can provide clients with personalised services and automate targeted sales messages in a one-to-one manner that translates into brand trust and loyalty. Our Social Storefronts solution also help sales teams seize conversion opportunities by meeting customers where they're at and creating seamless conversion experiences on any key social channels such as Instagram, WeChat, Douyin, Xiaohongshu, and .cn sites.
For IT Professionals
Our scalable and flexible data mesh technology breaks down data siloes and allows brands to integrate and aggregate data from key social channels and owned systems into one platform for cross-departmental interoperability and collaboration in executing a unified strategy. In addition to being certified by ISO20007 and MLPS Level 2, we have also customised privacy solutions specifically to help brands stay compliant with China's Personal Information Protection Law (PIPL) while teams still able to leverage customer data in a compliant manner to create hyper-personalised social experiences.
Our Technology Partners
Working together to build a flexible, scalable, and compliant data infrastructure for your success.
Leading CRM platform for brands
We partner with Salesforce to provide:
Native integrations with Salesforce Marketing, Sales, Service, and Commerce Cloud
360° customer profiles by integrating user data from all social channels
China's largest social ecosystem
We partner with Tencent to provide:
Native integrations and experience automation with WeChat and WeCom (WeChat Work)
Ensure compliance with local data residency by hosting domestically on Tencent Cloud
China's cloud computing and e-commerce giant
We partner with Alibaba to provide:
Connections between brand social storefronts and their Social Commerce platform
Integrate TMall social data whilst supporting data compliance through domestic hosting
Bringing the next generation commerce
ChatLabs offers brands a highly scalable and customizable social experience management platform that leverages Commercetools' robust composable commerce capabilities.
Powerful platform for extraordinary personalized experiences
ChatLabs facilitates native, real-time data integration with all social media channels in Adobe, enabling businesses to create targeted and personalized marketing campaigns.
Our Services Partners
Crafting localised strategy and messaging for your clients.
Trusted by Global Premium Brands
"ChatLabs has been a reliable partner for us from day one. Not only did they have the kind of WeChat CRM solutions we needed, but also the strategies, working with us to make sure we were truly engaging our customers. We feel that we have a true partner that is supporting our goals and keeping us in the know in China’s ever-evolving digital ecosystem. "
Understand China's Digital Ecosystem
China Data Compliance
What Does China’s New Personal Information Protection Law, PIPL, Mean for International Companies?
What is the PIPL? How is it different to GDPR/CCPA? How will PIPL affect international companies' operational functions in China?
2021 Luxury & Beauty Brands WeChat Rankings
Which luxury and beauty brands are offering the BEST marketing, sales, and service WeChat experiences? Get our report now to find out!