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AI Generative JourneysAI Generative Journeys
ChatLabs AI generates a customer journey that fully optimizes each element of the experience at every step of the journey for maximum conversion.ChatLabs AI generates a customer journey that fully optimizes each element of the experience at every step of the journey for maximum conversion.
CONTACT USGET A DEMO
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What Does Chatlabs Do
We help brands integrate data from social channels into their owned systems and CRM in a compliant manner and leverage this to power hyper-personalised, engaging, and highly-converting social customer experiences that nurtures brand loyalty.We help brands integrate data from social channels into their owned systems and CRM in a compliant manner and leverage this to power hyper-personalised, engaging, and highly-converting social customer experiences that nurtures brand loyalty.
Why ChatLabs
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ChatLabs help brands by unifying social data with CRM to create hyper-personalised 360° experiences that win the hearts of their customers.
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ChatLabs partners with leading CRM and cloud solutions providers to provide native social channel connectors for Salesforce, Tencent, and Alibaba.
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ChatLabs solutions are certified by ISO20007 and MLPS level 2. It also supports data residency and compliance with China’s data protection laws.
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Alibaba Cloud
Product Ecosystem Partner
Outstanding Cooperation Award
ChatLabs Social Experiences Platform (SXP)
ChatLabs collects, unifies, segments, and activates online and offline data from all touchpoints into a single 360° customer view for your marketing, sales, customer support, and IT teams. Each component of the platform is powerful alone. But sustainable success resides in mobilising all of them for a synergistic flywheel that continues to build loyalty with your consumers. Â
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Data Unification
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Salesforce/CRM Integration
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Journey Automation
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360° Experiences
Trusted By Leading Global Brands
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Why ChatLabs?
We use our innovative mesh technology to connect data points from all social channels and form 360° views of single users to create personal, relevant, and customer-centric social experiences.
3 Keys to Brand Success
ONE PLATFORM
Adopt our flexible & scalable mesh solution for a complete integration as more social channels emerge in the ever-expanding digital ecosystem.
UNIFIED SOCIAL DATA
Enable cross-functional data interoperability to facilitate collaboration between departments to execute a unified strategy.
SOCIAL EXPERIENCES
Create customer-centric experiences by leveraging 360° social data to personalise content that nurtures prospects into clients.
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How our Platform Helps Each Business Function
Interconnected Channels for Data Sharing and Interoperability Between Teams
For Marketers
Marketers understand the challenges of creating hyper-personalised content and engaging campaigns especially for global teams with data siloed across different channels leave brands without a complete information on customer behaviours and preferences. ChatLabs help marketers identify and segment users to create relevant content and automated journeys that engages and provides value for users. We provide 360° views of customer social behaviour and the tools to engage them on the channel they are at, with the right messaging, at the right time.
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For Sales Teams
Increasing the lifetime value of customers lies in building and nurturing brand-customer relationships. By gaining a 360° view of customer behavioural data collected from all social channels and connecting with them through our Social Services clienteling solution, sales associates can provide clients with personalised services and automate targeted sales messages in a one-to-one manner that translates into brand trust and loyalty. Our Social Storefronts solution also help sales teams seize conversion opportunities by meeting customers where they're at and creating seamless conversion experiences on any key social channels such as Instagram, WeChat, Douyin, Xiaohongshu, and .cn sites.
For IT Professionals
Our scalable and flexible data mesh technology breaks down data siloes and allows brands to integrate and aggregate data from key social channels and owned systems into one platform for cross-departmental interoperability and collaboration in executing a unified strategy. In addition to being certified by ISO20007 and MLPS Level 2, we have also customised privacy solutions specifically to help brands stay compliant with China's Personal Information Protection Law (PIPL) while teams still able to leverage customer data in a compliant manner to create hyper-personalised social experiences.
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Our Technology Partners
Working together to build a flexible, scalable, and compliant data infrastructure for your success.
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Salesforce
Leading CRM platform for brands
We partner with Salesforce to provide:
Native integrations with Salesforce Marketing, Sales, Service, and Commerce Cloud
360° customer profiles by integrating user data from all social channels
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Tencent
China's largest social ecosystem
We partner with Tencent to provide:
Native integrations and experience automation with WeChat and WeCom (WeChat Work)
Ensure compliance with local data residency by hosting domestically on Tencent Cloud
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Alibaba
China's cloud computing and e-commerce giant
We partner with Alibaba to provide:
Connections between brand social storefronts and their Social Commerce platform
Integrate TMall social data whilst supporting data compliance through domestic hosting
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Commercetools
Bringing the next generation commerce
ChatLabs offers brands a highly scalable and customizable social experience management platform that leverages Commercetools' robust composable commerce capabilities.
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Adobe
Powerful platform for extraordinary personalized experiences
ChatLabs facilitates native, real-time data integration with all social media channels in Adobe, enabling businesses to create targeted and personalized marketing campaigns.
Our Services Partners
Crafting localised strategy and messaging for your clients.
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Case Studies
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TD Ameritrade's WeChat Digital Transformation
Find out how TD Ameritrade became a pioneer in the Western financial services industry by:
Being the first U.S. brokerage firm to open a WeChat Offical Account and mini program
Creating a full-funnel journey through optimizing their WeChat Account that redirects users to the appropriate resources and services
Building a chatbot mini program to service prospects and clients and an educational mini program to nurture prospects to the point of conversion
Featured Webinar
Salesforce x Delvaux x ChatLabs
The Power of Automated WeChat Journeys
Alison from Salesforce will introduce Salesforce and how companies have used it to build relationships with customers in China. Next, Tom from ChatLabs will outline the practicals of the WeChat x Salesforce integration and building out customer journeys via SFMC. Jerri Ng from Delvaux will join as a panelist to discuss how the world's oldest fine leather luxury goods house creates automated digital experiences on WeChat through Salesforce Marketing Cloud.
Trusted by Global Premium Brands
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"ChatLabs has been a reliable partner for us from day one. Not only did they have the kind of WeChat CRM solutions we needed, but also the strategies, working with us to make sure we were truly engaging our customers. We feel that we have a true partner that is supporting our goals and keeping us in the know in China’s ever-evolving digital ecosystem. "
Resources
Learn how to Build Customer-Centric Marketing, Service & Sales Experiences
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Financial Services Whitepaper
Digital Transformation Catered to the Chinese Consumer
As digital transformation alters the competitive landscape of the financial services industry, consumers will continue to expect higher accessibility, faster services, and a more seamless omnichannel experience.
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BLOGS
2021 Chinese Mobile Network Annual Report
The statistics on Chinese mobile users in 2021 are out! Here are some key takeaways from the report.
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Salesforce x ChatLabs
Leveraging the Power of Social Commerce in China
8 out of 10 Chinese social media users have participated in social commerce, amounting to at least 795 million social shoppers in 2021.
Understand China's Digital Ecosystem
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China Data Compliance
What Does China’s New Personal Information Protection Law, PIPL, Mean for International Companies?
What is the PIPL? How is it different to GDPR/CCPA? How will PIPL affect international companies' operational functions in China?
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Special Edition
2021 Luxury & Beauty Brands WeChat Rankings
Which luxury and beauty brands are offering the BEST marketing, sales, and service WeChat experiences? Get our report now to find out!
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WECHAT 101 BLOGS
The New WeChat KPIs: 6 Ways to Measure Your OA’s Success in 2021
WeChat has evolved, have your KPIs evolved along with it?
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