Hospitality & Travel
Inspiring guest experiences with a personal touch every step of the way
Hyper-targeting to Increase Look-to-Book Ratio.
Superior customer service requires a customer-centric digital strategy. Chatlabs utilises data mesh technology to ingest & analyse customer data from channels such as WeChat, Douyin, Weibo, Tmall & JD.com to create a 360° view of your travelers and truly understand their travel intent to retarget them with relevant content, services, and offers through any China social channel, resulting in an increase in look-to-book ratio.
Build Guest Loyalty for Retention.
Build guest loyalty by crafting journeys and loyalty programs that encourages membership sign-up through tier-based rewards and redemption benefits, incentivizes reservations by automating points expiration reminders, and build 1:1 relationships with your staff members through WeCom private clienteling for the most personalised services and experiences.
Create 360° Social Experiences for your Chinese Clients
Integrate Chinese social data with your owned systems and CRM to identify & segment your Chinese audiences for targeted engaging communications across channels.
360° Social Customers Profiles
360° Cross-Social Marketing Automation
Salesforce Marketing & CRM Integration
Convert on any China social by building fully-branded storefronts on key channels such as WeChat & Douyin with engaging commerce experiences i.e. livestreaming
Dynamic storefronts personalised for each user
Salesforce Social Commerce Integration
Manage various social storefronts in one place
Social Social Service
Empower your sales and service staff with rich customer social data to personalise services and private clienteling tools to nurture loyalty by building 1:1 relationships.
Private and secure social clienteling tools
WeCom (WeChat Work) Integration
Salesforce Sales & Service Cloud Integration
Travel retail for cosmetics
With several cosmetics brands featured in this travel retail WeChat account, the parent company uses surveys to segment users and deliver content customized to user preferences.
Increase engagement among visitors
Resorts World Genting leveraged contests, offline QR codes, and targeted offers to organically increase WeChat Account engagement more than 100%.
Talk with our expert
To keep pace with the China hospitality industry, your brand needs the right service and solutions to innovate. Speak with our experts and solution partners and embark on tailoring a data-driven customer journey for your Chinese clients.