Customer expectations are changing. In a world of never ending options, treating customers like humans - not numbers, is a key component to driving satisfaction. When it comes to marketing and ecommerce, this means that brands must offer personalized, consistent experiences across all touch points. This is especially true for China. Data from McKinsey shows that Chinese consumers value personalization 70% more than consumers in the US and EU.
Join us on May 18th in Shanghai to learn how Salesforce and Chatlabs can help your company deliver exceptional experiences at scale on Chinese customers’ preferred channels.

Event Highlights:
- Key trends in ecommerce and marketing in 2023
- Building a unified view of your customers across commerce and marketing platforms with Salesforce Social Commerce & Social Messaging
- How to leverage AI personalization techniques to create compelling and immersive experiences that drive engagement and increase conversion rates
- Case studies of brands that have successfully implemented Salesforce Social Commerce on Alibaba Cloud