Trusted by Global Brands
"ChatLabs has been a reliable partner for us from day one. Not only did they have the kind of China solutions we needed, but also the strategies, working with us to make sure we were truly engaging our customers. We feel that we have a true partner that is supporting our goals and keeping us in the know in China’s ever-evolving digital ecosystem. "
—— Marco Probst, CEO of DelvauxREAD THE CASE STUDY
Explore how we are helping brands in your industry find success.
Luxury & Retail
Bringing brand stories to life and engaging with consumers on an individual basis.
Achieving the highest levels of security and compliance while serving clients.
Travel & Hospitality
Carefully crafted personalized content at the right time during the guest experience.
Our Solution Suite
Customer-centric experiences for China powered by a compliance-first data solution.
Collect rich data on your WeChat followers, create segments based on social behaviors, and engage consumers with personalized content and experiences.
Create a beautiful, rich brand experience and engaging product exploration. Optimize conversion by tracking behaviors and using AI recommendations.
Nurture leads from stores and the direct social network of your sales associates. Track interests, interactions, and serve existing clients to grow lifetime customer value.
Ensure data residency and compliance with China’s data protection laws. Get local-only storage and processing of regulated data while delivering data to any enterprise application.
Meet Our Team
Get to know our Guangzhou office.
Gray Guo 郭晓晖
VP of Operations
A part of ChatLabs since time immemorial. Down-to-earth vibes, carpe diem lifestyle, but we call him “The Boss.”
Xiana Chin 覃心璇
Sr Marketing Manager
Always up to something: playing sports, learning languages, going on bike rides, being an occasional couch potato, and, of course, planning events.
Peter Cao 曹衡
Senior Account Manager
A passionate storyteller, nature lover, and Chelsea football club fan. He loves to explore different cultures and watch Chelsea beating other football teams.