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Plug-and-Play Social Commerce - powered by AI
We Convert Social Media Traffic Into Sales & Brand Equity.
Our unique technology detects social shopper intent and puts them on the perfect shopping journey unique to them.
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AWARDS
LVMH Innovation Award for Data & AI
At VivaTech Paris, Europe's largest startup conference, LVMH unveiled ChatLabs as the winner out of a grand total of 1320 startup applications, paving the way for adoption across the luxury group.
THE TREND
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the immense opportunity on social channels
social commerce has become an indispensable part of brand growth and revenue stream
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Worldwide social media users growing 5.9% YOY, with an average YOY growth rate of 10.2%
64% of consumers purchase through social channels
28% of online sales are expected to come from social commerce by 2025
THE ISSUE
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the problem: social traffic is 50% less likely to convert
despite the efforts and investments to capture user attention, brands face a common challenge
Users spend 4 hours a day on social media, but only 2 minutes on your e-commerce site
The average conversion rates for major social media platforms usually fall between 0.54%-9.21%
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THE REASON
why do social traffic not convert
the consumer expectation when coming from social is entertainment and inspiration with an intuitive and personalized content exploration journey just like the channel they came from
THE SOLUTION
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now imagine a world where...
your e-commerce site is as engaging and intuitive as social media
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THE SOLUTION
An AI powered commerce experience optimised for social
our Social eXperiences Platform (SXP) was developed to make e-commerce feel like social media.
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HYPER-PERSONALIZED
SXP generates per-user content feed that starts by taking the context of the social post users were first inspired by, then personalized through continuous analysis of user interests and intent.
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SOCIAL MEDIA-LIKE
SXP mimics the social media experience by providing a swiping-based & intuitive interface filled with full-funnel content from brands that keeps users engaged and scrolling until they're ready to convert.
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AI-POWERED
Our generative AI technology ensures the right content is shown to the right users, paired with the right action at the right time, ensuring tangible results of maximum conversion & return on ad spend.
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THE BENEFITS
say goodbye to high bounce rates from social traffic
by bridging the gap between social media and brands through the power AI-powered hyper-personalized experiences, we are seeing amazing tangible results.
on average, brands that adopt SXP would see...
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THE HOW
how we maximize conversion with social traffic
how we leverage generative AI to deliver tangible results for brands
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CONTEXTUALIZATION
We analyze the customer's source of inspiration and replicate that experience upon entry, ensuring a seamless and continuous journey that aligns with their expectations.
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PERSUASION
Leveraging industry patterns and first-party data, we strategically map out the most effective path to conversion, tailoring our approach to drive persuasive messaging and actions.
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OPTIMISATION
Real-time detection of in-session signals enables us to optimize each individual's experience, continuously refining their journey for maximum conversion potential.
Keep Your Customer Data Secure & Private
ChatLabs is committed to privacy and security.
PIPL, MLPS, and GDPR Compliant.
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ISO 27001 Certified
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GDPR Compliant
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PIPL & MLPS Compliant
Our Technology Partners
Working together to build a flexible, scalable, and compliant data infrastructure for your success.
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Commercetools
Bringing the next generation commerce
ChatLabs offers brands a highly scalable and customizable social experience management platform that leverages Commercetools' robust composable commerce capabilities.
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Adobe
Create Extraordinary Personalized Experiences
ChatLabs facilitates native, real-time data integration with all social media channels in Adobe, enabling businesses to create targeted and personalized marketing campaigns.
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SAP
Global ERP Software Leader
Leverage ChatLabs' expertise within SAP's ecosystem, driving better customer experiences and unlocking valuable insights for improved decision-making.
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Salesforce
Leading CRM platform for brands
With Salesforce, we integrate social channels, enabling 360° customer profiles and seamless experiences through native connectors for Marketing, Sales, Service, and Commerce Cloud.
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Tencent
China's largest social ecosystem
We partner with Tencent to provide native WeChat and WeCom integrations, whilst ensuring compliance and local data residency through domestic hosting on Tencent Cloud.
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Alibaba
China's cloud computing and e-commerce giant
ChatLabs partners with Alibaba to connect brand social storefronts and their Social Commerce platform, integrating TMall social data with domestic hosting for data compliance.