NEWS

ChatLabs wins LVMH Data & AI Award

At VivaTech Paris, Europe's largest startup conference, LVMH unveiled ChatLabs as the winner out of a grand total of 1320 startup applications, paving the way for adoption across the luxury group.
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Your Social Traffic is Not Converting

On average, conversion and engagement from social media traffic is

50% lower than any other traffic for your website.

This is why ChatLabs has built the Social Experiences Platform (SXP) that combines

the captivating nature of social media with the conversion journey of e-commerce sites.

Unleash the Power of AI for Personalized Social Experiences

Maximize your brand's impact on social media with SXP, the ultimate solution for captivating users and driving engagement. By leveraging the power of AI and contextualization, SXP crafts personalized social journeys tailored to each user's preferences and intent. Say goodbye to high bounce rates as SXP delivers relevant content, keeping users engaged and immersed in your brand's story they'd like to keep exploring.

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Turn Engagement into Results With the Power of Persuasion

SXP nurtures and guiding users through a series of microconversions, strategically leading them towards your brand's ultimate goal. By crafting persuasive journeys tailored to their intent, SXP maximizes conversion rates and transforms social traffic into valuable, loyal customers. With SXP, your brand can achieve exceptional success in turning engagement into tangible business outcomes.

Data-Driven Optimization for Unmatched Results

SXP harnesses the power of AI to collect, analyze, and continuously optimize the persuasion journey in real time. By building affinity profiles and purchase intent vectors, SXP enables personalized experiences that drive results. With brand-owned and compliant data handling, SXP empowers brands to adopt data-driven strategies for lean operations and increased return on ad spend (ROAS).

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Social Commerce Should Be...

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PERSONAL

Showcase only highly relevant content that provides the most value to users, which increases user retention and builds loyalty.

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PERSUASIVE

The platform leverages generative AI algorithms to show the right call-to-action at the right time, scientifically increasing the likelihood of conversion.

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INTUITIVE

Simplify the customer journey and enhance user satisfaction with intuitive social experiences that foster seamless interactions.

CONTENT STRATEGY

SXP empowers brands to embrace a holistic, captivating, and engaging storytelling approach, incorporating top, middle, and bottom-funnel content to nurture brand loyalty and drive conversions, leaving a lasting impression on your loyal customers.

Keep Your Customer Data Secure & Private

ChatLabs is committed to privacy and security.

PIPL, MLPS , and GDPR Compliant.

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ISO 27001

Certified

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ISO 27701

Certified

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SOC 2 Type 2

Compliant

Our Technology Partners

Working together to build a flexible, scalable, and compliant data infrastructure for your success.

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Commercetools

Bringing the next generation commerce

ChatLabs offers brands a highly scalable and customizable social experience management platform that leverages Commercetools' robust composable commerce capabilities.

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Adobe

Create Extraordinary Personalized Experiences

ChatLabs facilitates native, real-time data integration with all social media channels in Adobe, enabling businesses to create targeted and personalized marketing campaigns.

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SAP

Global ERP Software Leader

Leverage ChatLabs' expertise within SAP's ecosystem, driving better customer experiences and unlocking valuable insights for improved decision-making.

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Salesforce

Leading CRM platform for brands

We partner with Salesforce to provide:

  • Native integrations with Salesforce Marketing, Sales, Service, and Commerce Cloud

  • 360° customer profiles by integrating user data from all social channels

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Tencent

China's largest social ecosystem

We partner with Tencent to provide:

  • Native integrations and experience automation with WeChat and WeCom (WeChat Work)

  • Ensure compliance with local data residency by hosting domestically on Tencent Cloud

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Alibaba

China's cloud computing and e-commerce giant

We partner with Alibaba to provide:

  • Connections between brand social storefronts and their Social Commerce platform

  • Integrate TMall social data whilst supporting data compliance through domestic hosting

Our Services Partners

Crafting localised strategy and messaging for your clients.

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