Plug-and-Play Social Commerce AcceleratorPlug-and-Play Social Commerce Accelerator
Our AI Solution Converts Social Media Spend Into Sales and Brand Equity.Our AI Solution Converts Social Media Spend Into Sales and Brand Equity.
Our unique technology detects social shopper intent and puts them on the perfect shopping journey unique to them.
ChatLabs wins LVMH Data & AI Award
At VivaTech Paris, Europe's largest startup conference, LVMH unveiled ChatLabs as the winner out of a grand total of 1320 startup applications, paving the way for adoption across the luxury group.
Your Social Traffic is Not Converting
On average, conversion and engagement from social media traffic is
50% lower than any other traffic for your website.
This is why ChatLabs has built the Social Experiences Platform (SXP) that combines
the captivating nature of social media with the conversion journey of e-commerce sites.
Unleash the Power of AI for Personalized Social Experiences
Maximize your brand's impact on social media with SXP, the ultimate solution for captivating users and driving engagement. By leveraging the power of AI and contextualization, SXP crafts personalized social journeys tailored to each user's preferences and intent. Say goodbye to high bounce rates as SXP delivers relevant content, keeping users engaged and immersed in your brand's story they'd like to keep exploring.
Turn Engagement into Results With the Power of Persuasion
SXP nurtures and guiding users through a series of microconversions, strategically leading them towards your brand's ultimate goal. By crafting persuasive journeys tailored to their intent, SXP maximizes conversion rates and transforms social traffic into valuable, loyal customers. With SXP, your brand can achieve exceptional success in turning engagement into tangible business outcomes.
Data-Driven Optimization for Unmatched Results
SXP harnesses the power of AI to collect, analyze, and continuously optimize the persuasion journey in real time. By building affinity profiles and purchase intent vectors, SXP enables personalized experiences that drive results. With brand-owned and compliant data handling, SXP empowers brands to adopt data-driven strategies for lean operations and increased return on ad spend (ROAS).
Social Commerce Should Be...
Showcase only highly relevant content that provides the most value to users, which increases user retention and builds loyalty.
The platform leverages generative AI algorithms to show the right call-to-action at the right time, scientifically increasing the likelihood of conversion.
Simplify the customer journey and enhance user satisfaction with intuitive social experiences that foster seamless interactions.
SXP empowers brands to embrace a holistic, captivating, and engaging storytelling approach, incorporating top, middle, and bottom-funnel content to nurture brand loyalty and drive conversions, leaving a lasting impression on your loyal customers.
Keep Your Customer Data Secure & Private
ChatLabs is committed to privacy and security.
PIPL, MLPS , and GDPR Compliant.
SOC 2 Type 2
Our Technology Partners
Working together to build a flexible, scalable, and compliant data infrastructure for your success.
Bringing the next generation commerce
ChatLabs offers brands a highly scalable and customizable social experience management platform that leverages Commercetools' robust composable commerce capabilities.
Create Extraordinary Personalized Experiences
ChatLabs facilitates native, real-time data integration with all social media channels in Adobe, enabling businesses to create targeted and personalized marketing campaigns.
Global ERP Software Leader
Leverage ChatLabs' expertise within SAP's ecosystem, driving better customer experiences and unlocking valuable insights for improved decision-making.
Leading CRM platform for brands
We partner with Salesforce to provide:
Native integrations with Salesforce Marketing, Sales, Service, and Commerce Cloud
360° customer profiles by integrating user data from all social channels
China's largest social ecosystem
We partner with Tencent to provide:
Native integrations and experience automation with WeChat and WeCom (WeChat Work)
Ensure compliance with local data residency by hosting domestically on Tencent Cloud
China's cloud computing and e-commerce giant
We partner with Alibaba to provide:
Connections between brand social storefronts and their Social Commerce platform
Integrate TMall social data whilst supporting data compliance through domestic hosting
Our Services Partners
Crafting localised strategy and messaging for your clients.