WHY CHATLABS?
Why ChatLabs
Next-level digital experiences for your Chinese customers
Get To Know Us
A one-stop solution for digital success in China.
Get insights into your customers to create personalized communication and e-commerce experiences. Access powerful sales and service tools via our Salesforce integrations while ensuring compliance with China’s data regulations.
We provide marketing, e-commerce, service, and data management. Our integrations with Tencent and Salesforce allow international companies to accelerate client acquisition and retention by reducing friction between customer touchpoints.
We build personalized and engaging digital experiences throughout the entire customer lifecycle, including brand communication, product exploration, and after-sales service. Everything from setting up your WeChat Official Account to integrating all your CRM data.
Global companies in China face unique challenges. So we've built digital solutions that equip you to understand your customers and create amazing localized experiences that convert. As your partner, we're here to provide powerful digital solutions and guide your journey.
Our local and international team is always listening, growing, and innovating to provide our clients with the solutions they need to excel. We believe many global brands are just scratching the surface of the digital landscape in China, and we're working to change that.
Our Solution Suite
Customer-centric experiences for China powered by a compliance-first data solution.
ChatLabs Marketing
Collect rich data on your WeChat followers, segments based on social behaviors, and engage consumers with personalized content and experiences.
ChatLabs Commerce
Create a beautiful, rich brand experience and engaging product exploration. Optimize conversion by tracking behavior and using AI recommendations.
ChatLabs Sales+Service
Nurture leads from stores and the direct social network of your sales associates. Track interests, interactions, and serve existing clients to grow lifetime customer value.
ChatLabs Dataflow
Ensure data residency and compliance with China’s data protection laws. Get local-only storage and processing of regulated data while delivering data to any enterprise application.
Partners
Working together for your success.
Salesforce
Bringing their worldwide platform to China.
Harnessing the power of automated and personalized marketing, sales, and service.
Tencent
China's largest social ecosystem.
Empowering authentic and meaningful connections with Chinese consumers.
