WHY CHATLABS?

Why ChatLabs

Next-level digital experiences for your Chinese customers

Get To Know Us

A one-stop solution for digital success in China.

Get insights into your customers to create personalized communication and e-commerce experiences. Access powerful sales and service tools via our Salesforce integrations while ensuring compliance with China’s data regulations.

We provide marketing, e-commerce, service, and data management. Our integrations with Tencent and Salesforce allow international companies to accelerate client acquisition and retention by reducing friction between customer touchpoints. 

website image
website image

We build personalized and engaging digital experiences throughout the entire customer lifecycle, including brand communication, product exploration, and after-sales service. Everything from setting up your WeChat Official Account to integrating all your CRM data.

website image
website image

Global companies in China face unique challenges. So we've built digital solutions that equip you to understand your customers and create amazing localized experiences that convert. As your partner, we're here to provide powerful digital solutions and guide your journey.

Our local and international team is always listening, growing, and innovating to provide our clients with the solutions they need to excel. We believe many global brands are just scratching the surface of the digital landscape in China, and we're working to change that.

Our Solution Suite

Customer-centric experiences for China powered by a compliance-first data solution.

website image

ChatLabs Marketing

Collect rich data on your WeChat followers, segments based on social behaviors, and engage consumers with personalized content and experiences.


LEARN MORE
website image

ChatLabs Commerce

Create a beautiful, rich brand experience and engaging product exploration. Optimize conversion by tracking behavior and using AI recommendations.


LEARN MORE
website image

ChatLabs Sales+Service

Nurture leads from stores and the direct social network of your sales associates. Track interests, interactions, and serve existing clients to grow lifetime customer value.

LEARN MORE
website image

ChatLabs Dataflow

Ensure data residency and compliance with China’s data protection laws. Get local-only storage and processing of regulated data while delivering data to any enterprise application.

LEARN MORE

Partners

Working together for your success.

website image

Salesforce

Bringing their worldwide platform to China.

Harnessing the power of automated and personalized marketing, sales, and service.

website image

Tencent

China's largest social ecosystem.

Empowering authentic and meaningful connections with Chinese consumers.