CHATLABS SALES + SERVICE
Capture and nurture prospects from the direct social network of your sales associates with WeCom Clienteling and offer one-to-one customer service directly via WeChat.
Simply by scanning a QR code, sales associates can connect to prospects in a similar way to WeChat.
The prospect can be matched to the company CRM such as Salesforce (a process called binding), and additional information, including what they may be interested in or if any follow up is needed, can be added.
Now that the sales associates are connected and the contact is synchronised with the CRM, the brand always has an updated 360-degree view of the client, including recent WeChat conversations, WeChat calls, and purchases.
Keep track of the open sales cycles with your prospects by storing what they may intend to purchase.
Set reminders for yourself to follow up with your prospects on specific dates.
Invite prospects to events and track their attendance by offering QR code-based check-in.
The wealth of data generated during the sales cycle by the sales associate gets stored domestically. Other systems such as Point-of-Sale can easily feed into this for a more complete customer view.
All data that has been captured can be synchronised with Salesforce in real-time.
Clever compliance features allow you to mask, anonymise, or encrypt data before sending it.