CHATLABS COMMERCE

We use customer data, stunning brand content, and rich product data to create personalized experiences that convert on any channel.

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Social Storefronts


Native Social Shopping

An e-commerce Mini Program embedded in WeChat designed and built for a social shopping experience in China.


China-first UX

A brand and shopping experience uniquely designed for China, taking into account best practice UX and local consumer behavior.


Online-to-Offline

Enable frictionless interactions between your digital channels and physical stores. Everything from livestreaming to appointment bookings and premium customer service.

Salesforce


Headless

ChatLabs Storefronts are built on top of the newly developed, headless Salesforce Social Commerce platform. They provide you with the scalability, security, and flexibility you need in this dynamic market.


Compliance

Salesforce Social Commerce is hosted on Alibaba Cloud, which helps support regional compliance and data residency requirements.

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Integrations


Marketing Channels

Drive traffic to your stores by connecting the domestic social ecosystem such as WeChat, Douyin and RED (Xiaohungshu).


Sales Team

Enable sales teams on the ground with direct social commerce capability via our WeCom integration. This allows them to sell anything, anytime, directly within their chat conversations.


Backend Systems

For optimum operational efficiency, integrate your first-party systems like OMS, PIM, POS, or WMS for real-time customer, product, stock and order information.

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Built on Salesforce Social Commerce

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