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Clients
Clients
Celebrate achievement
Trusted by Global Leaders
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Our Client's VoiceClients' Voices
Our clients' experience and perspective are what matters most to us when we assess our work. Here's what they've said about working with ChatLabs.
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"ChatLabs has been a reliable partner for us from day one. Not only did they have the kind of WeChat CRM solutions we needed, but also the strategies, working with us to make sure we were truly engaging our customers. We feel that we have a true partner that is supporting our goals and keeping us in the know in China’s ever-evolving digital ecosystem. " "ChatLabs has been a reliable partner for us from day one. Not only did they have the kind of WeChat CRM solutions we needed, but also the strategies, working with us to make sure we were truly engaging our customers. "
—— CEO of Delvaux
READ THE CASE STUDYOur Technology Partners
Working together to build a flexible, scalable, and compliant data infrastructure for your success.
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Salesforce
Leading CRM platform for brands
We partner with Salesforce to provide:
Native integrations with Salesforce Marketing, Sales, Service, and Commerce Cloud
360° customer profiles by integrating user data from all social channels
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Tencent
China's largest social ecosystem
We partner with Tencent to provide:
Native integrations and experience automation with WeChat and WeCom (WeChat Work)
Ensure compliance with local data residency by hosting domestically on Tencent Cloud
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Alibaba
China's cloud computing and e-commerce giant
We partner with Alibaba to provide:
Connections between brand social storefronts and their Social Commerce platform
Integrate TMall social data whilst supporting data compliance through domestic hosting
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Commercetools
Bringing the next generation commerce
ChatLabs offers brands a highly scalable and customizable social experience management platform that leverages Commercetools' robust composable commerce capabilities.
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Adobe
Powerful platform for extraordinary personalized experiences
ChatLabs facilitates native, real-time data integration with all social media channels in Adobe, enabling businesses to create targeted and personalized marketing campaigns.
Our Services Partners
Crafting localised strategy and messaging for your clients.
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Industries
Explore what our amazing clients and ChatLabs have accomplished together.
Luxury
Creating engaging Mini Programs to bring a brand story to life and clienteling on a new level through WeCom.
Retail
Managing leads, opportunities, orders, cases, and nurture 1-on-1 client relationships through WeCom private clienteling.
Financial Service
Building trust through personalized customer attention and data security on WeChat.
Travel & Hospitality
Organically increasing engagement within WeChat Official Accounts by 100% through customized content.
Luxury & Retail
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Luxury- Delvaux
Delvaux's Automated WeChat Journeys
Find out how Delvaux engaged the Chinese luxury consumers by:
Identifying followers through data binding and gathering insights for segmentation
Personalising messages to build brand-consumer relationships and guide users along the consumer journey
Automated engagement and marketing experiences by integrating their China channels with Salesforce Marketing Cloud
Financial Service
TD Ameritrade
The typical offline experiences now can happen within WeChat.
TD Ameritrade is a stockbroker that offers an electronic trading platform for the trade of financial assets. Its goal in the China market was to build a one-stop WeChat service hub for marketing, education and client communication.
Read how ChatLabs Platform powered TD Ameritrade with a complete digital transformation by building an omnichannel WeChat experience.
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Travel & Hospitality
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Travel Hospitality- Mandarin O'
CASE STUDY
See how your company ranks against 31 asset management companies like BlackRock, JP Morgan, Fidelity, UBS, Goldman Sachs, and Manulife in WeChat Marketing, Sales, and Service.
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